Job Opening

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Polokid69
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Job Opening

Post by Polokid69 » Tue May 19, 2015 7:21 am

https://henryschein.taleo.net/careersec ... tl?lang=en" onclick="window.open(this.href);return false;
jobe code 13454


JOB SUMMARY:

Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.



ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

•Answers and process' incoming customer calls effectively and efficiently to optimize customer experience by:
•Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
•Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
•Effectively educating customers on product use and assist them in fully utilizing available features to improve office productivity
•Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items.
•Submit knowledgebase articles on a regular basis to update customer and team member education.
•Participates in special projects and performs other duties as required.



In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
•Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
•Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.



Qualifications


Experience:

Previous customer service experience a must. Previous technician support experience desired. Complete 90-day evaluation period as a Henry Schein. Practice Solutions Support Technician Trainee. Typing speed of 30 WPM or higher required.



Specialized Knowledge and Skills:

Provides superior customer service and does not sacrifice quality in order to meet statistical goals. Basic knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge. Working knowledge of Microsoft Windows 2000, XP, Vista, and future upgrades as they are released. Working knowledge of Microsoft Word, Microsoft Excel as they are used within HSPS and HSPS products. Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills. Ability to prioritize, handles stress, and adapt to change.
Current Bike:
KTM RC390

Previous Bikes:
2007 Kawasaki ZZR600
2012 Kawasaki Ninja 250R
2002 Kawasaki Ninja ZX6
2000 Kawasaki Ninja EX250
1983 Kawasaki GPZ550
1980 Yamaha RD400
1978 Yamaha DT 125
1978 Yamaha YZ 125
1975 Yamaha DT 100